Course Overview In today’s business environment Emotional Intelligence and communication skills are the fundamentals for success in every organisation. It is becoming critical to not only understand the scope of work but be able to analyse and understand one’s self and the people in your team, in terms of motivation, behaviour and performance potential.Emotional Intelligence is the ability to identify, understand and control one’s thoughts and feelings, communicate them clearly to others and interact with empathy towards other’s emotions. This workshop explores the basis of Emotional Intelligence and gives guidelines on applying the theories in everyday situations that arise when working with people. Course Objectives By the end of this training, participants will be able to:

• Understand the concept of emotional intelligence
• Analyse the relationship between emotional intelligence and self-awareness
• Analyse the relationship between emotional intelligence and self-management
• Analyse the relationship between emotional intelligence and social awareness
• Apply techniques for responding to situations in an emotionally intelligent manner
• Analysing the impact of emotional intelligence on life and work interactions
• Evaluating own level of emotional intelligence in order to determine developmental areas.
• Recognised emotions in others, responding to those emotions in order to inspire high performance

Who Should Attend?

• Managers
• Executives
• Heads of Departments
• Team leaders
• Business Professionals who are responsible for people management

Course ContentModule (01) Principles and Concepts of Emotional Intelligence

• The four pillars of emotional intelligence
• The six principles of emotional intelligence

Module (02) Self-Awareness and Self-Management

• Developing self-awareness and control while being aware of others emotions
• Accurate self-assessment
• Developing self confidence and self-esteem
• Learning emotional self-control
• Becoming transparent and adaptable

Module (03) Social Awareness: The impact of Emotional Intelligence on Life and Work Interactions

• The impact of emotional intelligence on organisational effectiveness
• The consequences and impact of applying emotional intelligence in life and work situations

Module (04) Emotional Intelligence in Relationship Development and Management

• Inducing desirable responses in others
• Influencing others Communicating correctly
• Conflict management
• Anger management
• Building bonds
• Identifying personal strengths and weaknesses
• Using emotional intelligence to facilitate clarity of thought process
• Investigating techniques for developing strengths in emotional intelligence including promoting: self-regulation, self-motivation, empathy and social skills.

Module (05) The Role of Emotional Intelligence in Life and Work situations

• Becoming an effective communicator
• Giving effective feedback

Module (06) Personal Emotional Blueprint

• Analyzing a situation
• Identifying and using my emotions
• Understanding and managing my emotions
• Applying advanced Blueprint steps