Course Overview:This Mastering People Management & Leadership Kills training course enables experienced managers to ‘master’ people management & to have confidence that team leadership can be taught and makes a tangible difference to the manager, the team and the organization. An important area is that the difference between leadership and management is essential to understand.The move to team leader or line manager is a significant change for a supervisor or technical specialist. Balancing wider organizational and customer demands with the needs of the team calls for a wide range of skills, and the ability and confidence to know when to stand back from operational pressures and understand the bigger picture.Course Objectives:By the end of this training, participants will be able to:

• Understand your role as manager and leader
• Establish clear objectives and standards of performance for your teams
• Manage your workload using effective prioritisation and delegation techniques
• Maximise your influencing skills through skilled communication
• Build an effective team and exceed expectations
• Develop and leverage the capabilities of team members

Who Should Attend ?

• Mid-level managers
• Supervisors
• Team leaders
• Employees who are potential to be promoted to a managerial or supervisory role

Course Content:Module (01) Understanding Your Role:Leader or manager?

• Self-perception
• Beyond the job description: finding out what your organization requires of you
• Balancing conflicting stakeholder demands
• Understanding the nature of change
• A model for implementing change

Module (02) Personal Effectiveness, Time Management, and Delegation:

• Understanding yourself and your organizational environment
• Outcome orientation
• Setting personal and team objectives
• Managing performance
• Finding and using time effectively
• A model for effective delegation

Module (03) Communication, Influence & Conflict Management:

• Channels of communication
• Effective listening skills
• Emotions and rapport
• Persuasion and negotiation: the keys to personal influence
• Managing conflict assertively

Module (04) Team Building, People Management, and Motivation:

• How high-performing teams work?
• Identifying team roles
• Teams in practice: teambuilding exercise
• Motivation and reward
• Building and sharing a vision
• Different approaches to leadership

Module (05) Enhancing Team Performance through Coaching and Development:

• How people learn?
• Coaching for personal and team growth
• Feedback skills
• Development planning
• Next steps