Course Overview:Administration Skills is an excite providing and interactive program. It is designed to office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively - thereby contributing to their own, their boss’ and their organization’s success.Course Objectives:By the end of this training, participants will be able to:

• Juggle multiple responsibilities
• Learn better ways to think on your feet with powerful techniques
• Create win-win solutions that leave everyone feeling positive
• Become a strategic partner to your boss
• Understand different team player styles for more effective collaboration
• Control your time and workload with advanced time-management skills

Who Should Attend ?This course is suitable for anyone responsible for the planning and organizing of an office environment, and / or a team of people, e.g. office managers or executive assistants. The programme will provide new skills and develop confidence to be able to run a smoother operation, and manage a diverse team.Course Content:Module (01) Programme Introduction / Roles, Competences and Personal Effectiveness

• Programme Introduction and Objectives
• Action Planning
• The ‘competence’ model of skills, behaviours and values
• Emotional and Chronistic Intelligence
• Personal Competence Review
• Time Management Constraints – resources, systems, other people and self
• Handling Requests and Conflicting Priorities

Module (02) Team Working, Communication and Meetings

• Team Working and Team Roles
• Briefing skills – giving, receiving and passing on
• Organising and Participating in Meetings
• Notes, Minutes and Follow-up

Module (03) Managing Working Relationships / Communication Skills / Supervising Admin Staff

• Delegation – giving and receiving
• Coaching and Training Colleagues and Staff – skills of on-job training
• Communication and Listening Skills – lessons from NLP
• Building Rapport
• Developing a Network of Working Relationships – influencing skills
• Assertiveness and Conflict
• People Problems and Problem People
• Helping others Perform – case study
• Practical Motivation
• Criticism Skills

Module (04) Managing Time / Desk Management and Office Technology / Writing Skills

• Planning and Priority Setting
• Office Layout and Ergonomics
• Managing the paper-load and developing paperless systems
• Getting the best from Office Technology

• Letter Writing
• E-mail Efficiency and Etiquette
• Writing and Editing Reports
• Proof-Reading Skills
• Setting up / developing writing
• layout and style guidelines for the organisation
• Writing & designing presentation slides

Module (05) Managing Information & Budgets / Improving Customer Service and Systems

• Principles of information management – scheduling, filtering and digesting
• Interpreting and presenting statistical information
• Designing and using graphs
• Designing surveys, presenting findings and interpreting meaning
• Basic concepts of financial management
• Monitoring budgets and variance
• Improving customer service and systems – continuous improvement
• Action planning