Course Overview:Office Management & Effective Administration Skills is an exciting and interactive program. It is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively - thereby contributing to their own, their boss’ and their organization’s success.Efficient office running is fundamental to the success of a business. Dynamic office management, prompt organization, and administrative skills, proficient business communication are some of the elements needed for delivering required services in the office at the right time.Course Objectives:By the end of this training, participants will be able to:

• Enhance professional qualifications of the participants and transform them into valuable assets for their corporations
• To highlight the range of duties and responsibilities that fall under the position of an administrative professional
• Widen the skill set of the participants and develop their knowledge base
• Deepen the self-esteem and confidence of the participants with the familiarity of the latest trends and techniques
• Strengthen communication abilities of the participants with a special focus on business communication modes
• Allow the participants to gain more traction in their careers with industry recognized certification
• Enhanced productivity in the office with better coordination among various activities

Who Should Attend ?

• Office administrators
• Office assistants
• Office clerk
• Office secretary
• Administrative assistant
• Front office managers
• Receptionists
• Supervisors

Course Content:Module (01) Introduction to Administrative Duties

• Office administration and its role in today’s business setting
• Business environment evolution
• Administrative roles in the office
• Administrative professional duties

Module (02) Administrative Professional Skills

• Managing meetings
• Technical skills
• Developing problem solving approach
• Travel arrangements
• Clerical skills
• Book-keeping skills

Module (03) Business Communication

• Attending guests, phone calls, handling queries
• Business correspondence
• Drafting letters
• Responding to emails

Module (04) Planning and Organization

• Scheduling appointments
• Time management
• Preparing manuals
• Event management
• Project management

Module (05) Supervision

• Developing team dynamics
• Maintaining employee files
• Training others
• Counseling
• Developing natural leadership

Module (06) Records Management

• Financial records
• Develop filing system- electronic and manual
• Preparing minutes
• File retrieval, file retention
• Data compilation

Module (07) Information Management

• Information distribution
• Creating and editing documents
• Researching and analyzing data
• Backing up data

Module (08) Managing Resources

• Maintaining supplies
• Developing purchasing system
• Preventing burnout
• Building transparency