Course Overview

This course focuses mainly on helping you build self-confidence, communicate better and achieve goals. Assertiveness is regularly referred to as a communication skill. The course outline meets marketplace requirements, offering coverage of all training needs met in this area.So, what is Assertiveness? Assertiveness is being able to express your thoughts and needs suitably and is an important skill. Interactions with people at home, at work, employers, customers; this skill can help you to express yourself clearly and reasonably without offending others. This means finding the balance between apathy and aggression.This skill means standing up for yourself even in the most difficult circumstances. How can I develop my Assertive skills? It likely won’t happen immediately but, by practising these skills, you will build up the self-confidence that you need to become assertive in life. You will become more constructive and competent as well.

Course Objectives

Upon completion of this course, the trainees will be aware and understanding of the following:

• Learn the interpersonal skill of assertiveness and become self-confident
• Recognize the main categories of behaviour and how to react to them
• Try out the assertiveness techniques in their organizations
• Create an action plan to build on their new skills
• Understand the skills for a Win-Win solution
• Learn to be better problem-solvers and managers of people

Who Should Attend?

• Individuals looking to be more influential and take more control of their professional and personal life. Managers and leaders who would like to gain respect and have a balance between assertiveness and aggression.
• Employees who would like to be more confident in achieving their desired outcome during their communication and dealings with others.

Course Contents

Module (01) Behaviour Types and Management

• Passive or submissive Behaviour
• Passive-aggressive Behaviour
• Aggressive Behaviour
• Assertive Behaviour
• Advantages, Benefits and Disadvantages of each type of behaviour
• Internal beliefs and their influence
• Handling different people

Module (02) Formulating Assertive Sentences

• Positive phrasing
• Do’s and Don’ts of sentences
• Body language and voice tone
• Assertive communication etiquettes
• Using ‘I’ statements
• Avoiding under-valuing words and sentences
• Escalation

Module (03) Assertiveness Techniques

• Good Questioning
• Distance and personal space
• Broken Record Technique
• Fogging Technique
• Assertive Body Language
• Active Listening
• Guiltless ‘No’

Module (04) Characteristics of Assertive leadership

• Self-awareness and awareness of others
• Maintaining excellent relationships
• Self-confidence and self-esteem
• Personal and Professional development
• Opportunities to collaborate
• Vision and passion
• Managing conflict
• Honest and constructive feedback

Module (05) Handling difficult people with Confidence and Negotiations

• Understanding Underlying Causes
• Establishing boundaries and setting limits
• Taking Control of Conversations
• Choosing the right battles
• Negotiation Planning and Effective Negotiations
• Personal Negotiation Skills

Module (06) Assertiveness Tools and Strategies

• Assertive approaches
• Personal Level of Assertiveness
• Levels of assertion
• Combating Fear of Assertiveness
• Personality Model
• Behavioural Change Model

Module (07) Building Confidence

• Self-confidence Defined
• Self-Esteem Defined
• Confidence and Behavior
• Situational Behavior and Impact
• Confidence-Boosting Life Goals

Module (08) Case Studies and Practice Sessions

• Understanding and Recognizing People Types
• Practising scenarios for Assertiveness
• Walking and Talking with Confidence
• Personal SWOT Analysis