This advanced-level training course focuses on enhancing spoken communication skills, essential for personal and professional success. The ability to communicate effectively is critical in today’s global market, where a single interaction can significantly impact business opportunities. This course will provide participants with practical techniques to improve their verbal and non-verbal communication, understand the nuances of tone and body language, and develop skills to build rapport and assertiveness in their communication.

By the end of this training, participants will be able to:

1. Understand the essential components of effective communication.
2. Receive real-time feedback on their language, tone, and non-verbal cues.
3. Recognize and improve flaws in their communication style.
4. Practice recommended methods for effective communication.
5. Communicate ideas fluently and confidently.
6. Use words, tone, and posture to match the communication objectives.
7. Build rapport easily and use assertiveness effectively.
8. Enhance cross-cultural communication skills.

• Team Leaders and Quality Coaches in Knowledge and Business Processing Offices
• Marketing and Sales
• Administration Executives with client-facing roles
• Associates who regularly communicate with clients
• Trainers, teaching staff, educators, and administrators
• Human Resource, Executives, and Leaders
• Government officials responsible for communication
• Young Managers seeking to improve communication skills for career advancement
• Any professional looking to enhance their spoken communication at an advanced level

Day 01: Foundations of Effective Communication

1. Introduction to Effective Communication:
   • Characteristics of an effective communicator
   • Importance of communication in the 21st century
   • Communication self-assessment
   • Basics of communication and its elements
2. Core Components of Effective Communication:
   • Introduction to verbal and non-verbal communication
   • Importance of tone in communication
   • Practical applications and personal feedback sessions
3. Effective Verbal Communication:
   • The impact of words and choosing the right words for success
   • Positive communication techniques
   • Words to avoid and how to use power words effectively
   • Practice activities and constructive feedback

Day 02: Advanced Communication Techniques

1. Vocal Impact:
   • How pronunciation and syllable stress affect communication
   • Common grammatical errors and constructing effective sentences
   • Techniques for vocal impact and role-play exercises
2. Non-Verbal Communication:
   • Understanding body language and its elements
   • Do’s and don’ts of non-verbal communication
   • Interpretation of body signals and recommended postures
   • Practice sessions and feedback
3. The Role of Listening in Communication:
   • The impact of listening on effective communication
   • The three levels of listening and listening with empathy
   • Techniques for displaying effective listening
   • Practice activities and feedback
4. Probing and Acknowledgment:
   • The importance of questioning skills in communication
   • Effective probing techniques and sincere acknowledgment
   • The conversation cycle and building rapport
   • Assignments and practice
5. Assertive Communication:
   • Understanding types of communication and assertiveness
   • The art of assertive communication and its applications
   • Cross-cultural communication considerations