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The KPI Institute

C-BSC – Certified Balanced Scorecard Management System Professional

Code: KPI - 04

Duration: 3 days

Start Date: 18 August, 2024

Location: Doha


Course Overview

The training course provides you with relevant knowledge on how to develop and implement a Balanced Scorecard System. This course offers a comprehensive overview on the many benefits any organization can extract from the Balanced Scorecard System implementation. A highly interactive learning experience will enable you to grasp the functionality of the Balanced Scorecard, and leverage on its benefits to advance strategy execution. The course focuses on delivering all the information needed to fully comprehend the value of the Balanced Scorecard, as well as on developing the necessary skills for a successful implementation.

Course Objectives

The course aims to offer participants a chance to:

  • Comprehend fundamentals of a Performance Management System;
  • Transpose the organizational strategy into a Balanced Scorecard Management System;
  • Learn how to integrate the components of a Balanced Scorecard Architecture;
  • Differentiate between objectives, KPIs, and initiatives.

Who Should Attend?

Professionals interested in measuring performance

  • Professionals interested in Balanced Scorecard Management System from the finance, human resources, production, logistics, information technology and other fields, will acquire the competency to apply all the abovementioned concepts in their organizations, immediately after the course

Top/Middle/Lower Management Professionals

  • Executives or operational managers, regardless of their field of expertise, will gain the ability and knowledge to measure performance and maximize the value of using a sound Balanced Scorecard Management System. The tools and resources offered as part of the training course will enable managers to apply the acquired concepts within their organizations, immediately after the course.

Performance Measurement Experts

  • For professionals like Strategy Manager, Performance Management Officer or Performance Architect, it is important to develop competencies in designing a Balanced Scorecard Architecture, especially in terms of translating the organizational strategy into outstanding results.

Course Outline

Balanced Scorecard Performance Management Framework

  • What is Balanced Scorecard
  • Balanced Scorecard structure and elements
  • The role of the Balanced Scorecard
  • BSC terminology ǽ BSC system architecture

Balanced Scorecard Governance and Performance Leadership

  • Clarify mandate for improvement
  • Enlist leadership support
  • Balanced Scorecard governance framework
  • Build project competency

Organizational Assessment

  • Assessment and evaluation
  • Internal Assessment
  • Performance Management Maturity Model
  • Environmental scanning techniques

Strategy Formulation and Organization Entity

  • Defining trategy
  • Vision, mission statement
  • Organizational values



Setting Organization Objective

  • Value drives
  • Goals and objectives
  • SMART objectives
  • Building the strategy map

Working with KPI

  • KPI Balancing
  • KPI selection for organizational scorecard
  • Importance of KPI Documentation
  • Target setting recommendations

Initiative Management

  • Portfolio of Initiatives development
  • Initiatives documentation form functions
  • Initiatives documentation process



Aligning the BSC across organization levels

  • Alignment approaches
  • Objectives and KPI cascading: :Functional area

Managing BSC System

  • Data governance
  • Performance reporting
  • Performance review meetings
  • BSC system recalibration

Nurture a Performance Culture

  • Communication
  • Education
  • Engagement
  • Comprehensive Performance Management System
  • Compensation and Gamification

Review and Q&A

  • Course review
  • Q&A


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