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The KPI Institute

C-PM – Certified Performance Management Professional Copy

Code: KPI - 07

Duration: 3 days

Start Date: 14 July, 2024

Location: Doha


Course Overview

The course provides a strong foundation towards managing performance in different scenarios, by presenting relevant tools, processes and techniques meant at closing the performance gap. This training course presents 6 pillars that need to be applied to ensure performance improvement, starting from data analysis and reporting, continuing with decision making and initiative management and ending with learning and building a performance culture. These six pillars are then applied in 12 scenarios, starting from different levels across the company, to diverse capabilities and different stakeholders.

Course Objectives

The course aims to offer participants a chance to:

  • Understand the Performance Management System architecture;
  • Rigorously conduct the data analysis process;
  • Get insights on best practices in reporting KPIs;
  • Practice performance review meetings;
  • Gain practical experience in recalibrating the Performance Management System;
  • Discover how to build a performance culture;
  • Practice performance improvement in 12 different scenarios.

Who Should Attend?

Individuals interested in performance management

  • Entrepreneurs, analysts and professionals from different fields, interested in performance management, will acquire the knowledge needed to better understand performance management. The networking opportunity and the possibility of sharing knowledge and personal experiences constitute a unique learning experience that facilitates the acquisition and assimilation of performance management skills.

Top/Middle/Lower Management Professionals

  • Individuals from top/middle/lower management and their respective organizations, regardless of their field of expertise, will be glad to discover that the “Certified Performance Management Professional” course provides the pillars, tools and resources required for the effective implementation of a Performance Management System within their organizations.

Performance Management Experts

  • Professionals who occupy positions such as Strategy Manager, Performance Manager or Performance Architect, who already use certain practices within their organizations or have already implemented certain processes and tools, now have the opportunity to check whether the business activity lives up to the standards, and thus, to identify improvement opportunities.

Course Outline


Introduction to Performance Management

  • Key Perforformance Management Concepts
  • Evolution of Performance Management
  • Performance Management Frameworks
  • Performance Management System Architecture

Trends Shaping Performance Management Practices

  • Digital Tarnsformation
  • Stakeholder Capitalism
  • ESG & Sustainability
  • Agility
  • Resilience

Performance Management System Governance

  • State of Performance Management Systems Worldwide
  • Benefits of Having a Performance Management Office in the Organization
  • Integration Performance Management Processes with Key Organizational Processes
  • Best Practice Profile of the Performance Management Function
  • Performance Management Implementation Business Case



The Performance Management Process

  • Main Featires of the Performance Management Process
  • Performance Management System Governance Models
  • Performance Reporting Requirements
  • Management Reporting Structure
  • Data Quality and Audit

Performance Management Tool

  • Desired State of Evolution
  • Strategy Map
  • Performance Scorecard
  • Performance Dashboard
  • Performance Management System Integration

Performance Enablers

  • Leadership and Communication
  • People
  • Organizational Environment
  • Innovation
  • Technology

Learning and Improvement

  • Framework for Continuous Improvement
  • Performance Management System Optimization
  • Improving Performance Results
  • Learning and Improvement Techniques



Corporate Performance Management

  • Performance Management System Evaluation
  • Departmental Scorecard Development Process Map
  • Departmental Scorecard Development RASCI Matrix
  • Performance Management Tools and Initiatives
  • Data Gathering and Reporting

Departmental Performance Management

  • Underperforming KPIs and associated problems
  • Cause and Effect Analysis
  • Drafting Improvement Initiatives
  • Cascading Initiatives
  • Key Initiative Performance Indicators
  • Action Plan for Improvement

Individual Performance Management

  • Agile Employee Performance Management
  • Continuous Employee Performance Management Cycle
  • Meetings and Check In Discussions
  • Performance Matrix Analytics

Review and Q&A

  • Course review
  • Q&A


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