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Circle Circle
BLM - 107
3 days
Doha
7 November, 2021
7800 QAR

Managing Cross Cultural Diversity Awareness

Course Overview

This workshop provides participants with insights, knowledge and practical strategies to sensitively manage the issues and challenges associated with leading a culturally diverse team. Managers will understand how cultural diversity impacts on human behaviour and learn effective strategies to negotiate and deal with the competing challenges arising between staff from culturally and linguistically diverse backgrounds.

Course Objective

  • Participants will gain understanding and knowledge of what creates their cultural lens.
  • They learn why men and women communicate differently, what drives the communication style of other cultures, how to resolve conflict and how to maximize the benefits of a diverse workplace.
  • Everyone leaves the session with a better awareness of their own personal values and how their past has created their current perceptions, behaviors and communication style. They develop new understandings for their own personal growth.

Who Should Attend?

Managers, team leaders and supervisors.

Course Outline

Module (01) The Business Case for Managing Cultural Diversity

  • Understanding Diversity Management
  • Diversity Management: The Big Picture
  • The Industry Environment: Cultural Diversity and Business Challenges
  • The Business Case for Managing Cultural Diversity
  • Stages of Diversity Management
  • Developing Your Own Business Case for Managing Cultural Diversity

Module (02) Cross Cultural Communication

  • Understanding Culture and Cultural Diversity 
  • The 4 Basic Elements of Cross Cultural Communication

 Module (03) Managing Culturally Diverse Teams

  • Competencies for Managing Culturally Diverse Teams
  • Managing Culturally Diverse Teams
  • Skills for Building Trust and Communication

Module (04) Factoring Cultural Diversity into Business Planning

  • An Integrated Framework for Diversity Management
  • Diversity Analysis Checklist Exercise: Project Analysis
  • Developing a Cultural Diversity Management Action Plan

Module (05) Cultural Diversity Management Resources and Support

  • Introduction, Resource and Support
  • Glossary of Key Terms
  • Review and Evaluation

Module (06) Managing Cultural Diversity Training Facilitation Guide

  • Introduction to the Facilitation Guide
  • Introduction to Cultural Diversity Management Training
  • Training Workshop Preparation Guide
  • Training Workshop Facilitation Guide

 

Qatar Skills Training Centre
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TRAINING PLAN FORM

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