Course Overview

Communication skill is ranked as the number one skill for leadership.  Employees in leadership positions are expected to be highly competent at listening to ideas, correctly interpreting what is being communicated, presenting ideas, giving clear directions, and explaining procedures, results, and missions.  In today’s flatter, more collaborative organizational structures, employees are constantly under pressure to translate innovative ideas into actions quickly, they must expand their repertoire of communication and leadership skills.

Effective communication skills are neither an inherited ability nor an elaborate art form; it is a learned skill developed through planning and practices.  Effective communication skills lubricate the organization’s operations and foster collaboration, initiatives, involvements, and commitments from others.  It has the ability to attract others to be constructive and productive, especially when working in teams or with customers.

This training program provides the foundation: basic principles, techniques, key action processes, and practices for you to acquire effective communication skills.  You will learn these essential skills through interactive exercises, active group discussions/discourses, videos, role-play scenarios, and presentations.  This is a skill-building training program and is highly recommended for all employees, especially those in leadership positions.

Course Objectives

Upon completion of this course, the trainees will be aware and understanding of the following:

• Describe the importance of effective communication skills in leadership
• Recognize the challenges and Critical Communication Realities facing today’s leaders
• Apply the techniques of effective communication: verbal and non-verbal language
• Listen actively and effectively for correct interpretation and get good information from others.
• Give praises and receive criticisms effectively.
• Apply the 'Thought-Transmission' technique to present and get your ideas across successfully
• Use basic human relations & communication techniques to foster better collaboration, involvement and commitment from others.

Who Should Attend?

This course will benefit anyone who communicates with others in the workplace and beyond.

Course Contents

Module (01) Introduction

• What is communication?
• Exercise: Understanding paradigm and paradigm shifts
• Why effective communication skills?
• Factors that affect how we communicate
• Importance of effective communication in Leadership

Module (02) Essential Communication Skills

• Exercise: 'Are you communicating?'
• Communication Basics: Verbal & Non-Verbal language
• Process of communication
• Understanding & Overcoming barriers in Communication
• Exercise: 'Action speaks louder than words'
• Enhance your verbal skills, improvise and present
• Enhance your non-verbal skills

Module (03) Body Language

• Examples of body language
• Importance of body language
• Non-verbal communication exercise
• Gestures

Module (04) Develop Effective Listening Skills

• Habit of 'Seek First To Understand'
• Exercise: Active Listening
• What is Active Listening? How to listen actively?
• 5-Steps to Effective Listening
• Exercise: 'How good a listener are you?'

Module (05) Speaking Like a S.T.A.R.

• S = Situation
• T = Task
• A = Action
• R = Result

Module (06) Influencing How Your Communication is received

• The Receiver's Ability
• The Receiver's Willingness
• Asking Vs Telling technique
• Exercise: 'Giving instructions'
• Thought-Transmission technique
• Exercise: 'Thought-transmit your message'

Module (07) Giving Recognitions and Receiving Criticism

• Praising Technique
• 3S in Praising
• Catch other doing the right things
• Exercise: Role play recognizing others
• Packaging your criticisms effectively
• Exercise: case study
• Receiving criticism
• Exercise: Self-Assessment

Module (08) Getting Your Ideas Across

• State the purpose and main point of your message.
• Present points to aid understanding
• Check for understanding and reactions
• Handle reactions to what you have presented
• Summarize your main points
• Exercise: Role-play getting your ideas across