array (
  'course-category' => 
  array (
    0 => 60,
    1 => 83,
    2 => 76,
    8 => 51,
    12 => 65,
    14 => 86,
    39 => 61,
    42 => 64,
    45 => 46,
    47 => 59,
    53 => 56,
    54 => 58,
    55 => 53,
    57 => 55,
    59 => 66,
    60 => 63,
    61 => 57,
    66 => 75,
    68 => 62,
    97 => 85,
    138 => 89,
    155 => 67,
  ),
  'course-city' => 
  array (
    0 => 48,
    2 => 71,
    64 => 72,
    96 => 92,
    321 => 70,
    372 => 91,
    516 => 77,
    713 => 90,
  ),
  'course-language' => 
  array (
    0 => 49,
  ),
  'course-type' => 
  array (
    0 => 73,
  ),
  'types' => 
  array (
    0 => 80,
    2 => 81,
  ),
)
Circle Circle
BLM - 05
3 days
Doha
9 January, 2022
7800 QAR

Managing Conflict, Handling Difficult People & Change Virtual

Course Overview:

Managing Conflict, dealing with personal or organizational change and handling those difficult people at work, requires us to be proficient in a number of managerial competencies. This program explores and examines these competencies and enables participants to experience at first hand, many of the tried and tested techniques which world class managers and leaders are applying to minimize the negative effects of such potentially damaging issues.

 Course Objectives:

By the end of the program, participants will be able to:

  • Describe how organizational conflict can have both positive and negative outcomes
  • Explain the most common causes of conflict which organizations face
  • Describe how the 5 stage Conflict Resolution Model helps to position conflict in context
  • Identify the common reasons why people resist and react to change
  • Develop and Promote a positive Changing Culture within their organization
  • Develop strategies and solutions for dealing with the consequences of excessive pressure and stress at work Demonstrate assertive behavior when dealing with difficult people and situations
  • Produce a ‘competency based action plan’ highlighting the key area’s for future success, with time lines and a criteria for measurement.

 Who Should Attend?

  • Managers, leaders, and professionals who are responsible for driving change, managing conflict, and dealing with the consequences of challenging or difficult staff members
  • It will be of great benefit to anyone who is involved with implementing change within their organization and who has to deal with resistance to change from other people
  • Staff members who have to champion the cause of change will also greatly benefit from this programmed

 Course Outline:

Module (01) Identifying the factors which influence business success

  • People, Polices, Practices & Principles – The foundation of an organizations culture
  • Defining organizational conflict positive and negative outcomes
  • The impact of change – practical and emotional consequences
  • Identifying pressure and stress in the work place
  • Understanding human behavior in teams
  • Creative options and models for tackling strategic problems

 Module (02) Survival Strategies for Conflict at work

  • Defining and describing organizational conflict
  • Causes of Conflict
  • Understanding the effects conflict has on an organization
  • Thomas-Kilmann Conflict Mode Instrument
  • Conflict Management Process
  • The 5 stage conflict management model
  • Influencing Styles

 Module (03) Embracing Organizational Change

  • The Impact of Change
  • The Transition Curve
  • Overcoming Barriers to Change
  • Examining case studies of organizations that have embraced change
  • Developing and Promoting a Changing Culture
  • Measuring the success of change
  • E.S.T Analysis

 Module (04) Managing Stress and Controlling Pressure at Work

  • Defining Stress and Stressors
  • Recognizing Stress in yourself and others
  • The Physiological Effects of Stress
  • Achieving Peak Performance
  • Understanding our physical responses to Stress
  • Measuring your Stress Scale
  • Top 10 Tips for helping to prevent ‘Excessive Stress’ in your life

 Module (05) Developing ‘Difficult People’

  • Most Common Causes of Difficult Employees in the Workplace
  • Dealing with a Difficult Person – Case Study
  • Confrontation Model
  • Adopting an Assertive Approach
  • Identifying and Managing Difficult/Challenging Employees
  • Common Causes of Difficult Employees

Qatar Skills Training Centre
We are eager to discuss you business needs, and answer any questions you may have. Kindly contact us here or full up the form
  • This field is for validation purposes and should be left unchanged.

TRAINING PLAN FORM

We are eager to discuss you business needs, and answer any questions you may have. Kindly fill in this form to get your copy.
  • This field is for validation purposes and should be left unchanged.
  • This field is for validation purposes and should be left unchanged.